Refund policy

fiafibreartstore accepts returns and exchanges when requested within 30 days from the delivery date. This is the deadline for requesting a return or exchange, rather than a requirement that the returned item must already have arrived back.

Change of mind

Items should be returned unused and in their original packaging where possible. Return shipping is free, using a prepaid return label. These conditions apply to the voluntary change-of-mind policy and do not limit applicable statutory consumer rights, including any right to inspect goods.

Faulty or defective items

Contact customer service within 30 days from delivery with a description of the fault and photographs or video if practical. A faulty item can be returned without a return shipping charge for a full refund to the original payment method or a replacement arranged through the exchange process. Applicable statutory rights are unaffected by this request window.

Item not as described

If the item received does not match its listing, contact customer service within 30 days from delivery and explain the difference. Include photographs if practical. Return shipping is free, and a full refund to the original payment method or a replacement through the exchange process can be arranged. Applicable statutory rights remain unaffected.

How to start a return

Contact customer service with your order number, the item concerned and the reason for the return. Customer service will provide a prepaid return label and the correct return address. Send the item back by mail using that label and keep your proof of postage.

There is no restocking fee. Refunds are made to the original payment method and processed within 5 business days, starting from whichever happens first: receipt of the returned item or receipt of evidence that it has been sent back, such as a proof-of-postage receipt.

To exchange an item, return the original item using this process, then place a new order for the replacement.

Business information

Business name: fiafibreartstore Address: 6 St Claires, Taylor's Hill Rd, Galway, H91 AK7V, Ireland Email: fiafibreartstore@gmail.com Phone: +353862421290